Demand and Capacity Analytics for a Clinic Network
Analysis of inquiries, bookings, cancellations and the actual utilization of doctors, rooms and equipment. Demand forecasting by branch and service, assessment of appointment availability and schedule economics.
The task
Help a clinic network align its schedule and resources with the flow of patients. Explain differences between branches, and find the causes of idle time and long waits for an appointment.
Patient flow analytics
Inquiries, bookings, rebookings, cancellations and completed visits are combined into a sequence of events. The analysis shows at which stages inquiries are lost and how demand varies by service, branch and time.
Actual utilization is compared with the available hours of doctors, rooms and equipment.
Economics and forecasting
Revenue and costs are considered together with utilization. Cost allocation rules are aligned with the network’s management model.
The demand forecast helps estimate the need for appointment hours. Cancellations, no-shows and visit durations, which affect schedule execution, are studied separately.
Resource planning
Scenario calculations compare schedule options and the distribution of resources between branches. The effect of changes on appointment availability, utilization and costs is assessed.
Managers get a shared analytical tool that drills down from network-level indicators to a specific branch, service and time interval.